Delivery & Warranty
Delivery
It is possible to collect / have your laptop delivered if you are local to Hitchin, simply contact us to arrange delivery / collection. You can pay cash on delivery / collection or pay with a credit / debit card on the Laptop purchase page if you would like it delivered by courier (no cash on delivery for new laptops).
If you require a laptop to fit a certain budget, or a laptop for a specific job (ie to play games or just to access the net), and one is not available here, contact us and tell us what you want and we can order one for you to fit your budget.
Warranty
** Warranty - new Laptops**
New Laptops come with the usual standard 12 months manufacturers warranty.
** Warranty - refurbished Laptops**
A dead on arrival warranty is within the price of the laptop. All refurbished Laptops are 100% working when leaving us, they have been refurbished and tested fully (hard drive tested for bad sectors, Ram tested fully, Motherboard, Optical drive - all Laptops have been stripped and cleaned of dust internally to avoid overheating issues). If however there is a problem, you must contact us immediately. If you wish to have a Parts and Labour warranty for extra piece of mind, add this to your cart. All physical parts of the Laptop are covered but not software issues (it's like when you buy a car, after you take possession, it's up to you how you drive it and make sure you don't crash it!). Labour in the case of our non-fault is chargeable, a quotation based on the problem will be given before any work is carried out. Batteries are not covered by any warranty as they are consumable items. All of our Laptops have good batteries unless stated and are tested before being available for sale. Any security stickers that are removed before the warranty ends will void the warranty and no refund will be given.If you allow someone else to fix your Laptop, this will void the warranty.Your Laptop will come with a trial of Kaspersky Internet security unless indicated otherwise (in which case we will use Microsoft Security essentials). You can continue to use this after the trial period if you purchase the License. You can also use your own Antivirus program if you so wish. By purchasing a Laptop or a Laptop + warranty, you are agreeing to the terms above.
It is possible to collect / have your laptop delivered if you are local to Hitchin, simply contact us to arrange delivery / collection. You can pay cash on delivery / collection or pay with a credit / debit card on the Laptop purchase page if you would like it delivered by courier (no cash on delivery for new laptops).
If you require a laptop to fit a certain budget, or a laptop for a specific job (ie to play games or just to access the net), and one is not available here, contact us and tell us what you want and we can order one for you to fit your budget.
Warranty
** Warranty - new Laptops**
New Laptops come with the usual standard 12 months manufacturers warranty.
** Warranty - refurbished Laptops**
A dead on arrival warranty is within the price of the laptop. All refurbished Laptops are 100% working when leaving us, they have been refurbished and tested fully (hard drive tested for bad sectors, Ram tested fully, Motherboard, Optical drive - all Laptops have been stripped and cleaned of dust internally to avoid overheating issues). If however there is a problem, you must contact us immediately. If you wish to have a Parts and Labour warranty for extra piece of mind, add this to your cart. All physical parts of the Laptop are covered but not software issues (it's like when you buy a car, after you take possession, it's up to you how you drive it and make sure you don't crash it!). Labour in the case of our non-fault is chargeable, a quotation based on the problem will be given before any work is carried out. Batteries are not covered by any warranty as they are consumable items. All of our Laptops have good batteries unless stated and are tested before being available for sale. Any security stickers that are removed before the warranty ends will void the warranty and no refund will be given.If you allow someone else to fix your Laptop, this will void the warranty.Your Laptop will come with a trial of Kaspersky Internet security unless indicated otherwise (in which case we will use Microsoft Security essentials). You can continue to use this after the trial period if you purchase the License. You can also use your own Antivirus program if you so wish. By purchasing a Laptop or a Laptop + warranty, you are agreeing to the terms above.
